Privacy Policy

Introduction

Snoring and Sleep Clinic is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or engage with our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Website: www.snoringandsleepclinic.co.uk
Service Provider: Mr Ryan Chin Taw Cheong
Specialty: ENT and Sleep Surgery
Locations: Cleveland Clinic London and Welbeck

For the purposes of data protection law, we are the Data Controller of your personal information.

What Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

Name
Email address
Telephone number
Information you choose to share when contacting us by phone or email

Information collected automatically

When you visit our website, we may collect limited technical information, such as:

IP address
Browser type and version
Pages visited and time spent on the site
Device type

This information is collected via cookies and analytics tools and does not identify you personally.

How We Use Your Information

We use your information only where necessary and for legitimate purposes, including:

Responding to enquiries sent by phone or email
Arranging consultations or appointments
Managing administrative and clinical communications
Improving website performance and user experience
Ensuring website security

We do not use your data for automated decision-making or profiling.

Medical Information

This website does not collect medical information through online forms.

If you contact us directly and choose to share medical or health-related information, this will be handled confidentially and in accordance with applicable healthcare and data protection regulations.

Legal Basis for Processing Data

Under UK GDPR, we process personal data on the following lawful bases:

Consent: when you voluntarily contact us
Legitimate interests: to respond to enquiries and manage our services
Legal obligations: where required by law

You may withdraw consent at any time by contacting us.

How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

Secure email systems
Restricted access to personal information
Secure hosting and website infrastructure

We only retain personal data for as long as necessary for the purpose it was collected or as required by law.

Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only where necessary:

With administrative or medical secretarial services involved in appointment management
With healthcare providers involved in your care
Where required by law or regulatory authorities

All third parties are required to handle your data securely and lawfully.

Cookies and Analytics

Our website may use cookies to improve functionality and analyse traffic.

Cookies may be used to:

Understand how visitors use the site
Improve performance and content

You can manage or disable cookies through your browser settings.
Further details are provided in our Cookie Policy.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

External Links

Our website may include links to external websites (such as media articles or healthcare organisations). We are not responsible for the privacy practices or content of third-party sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: RCheongMedSec@ccf.org
or ryan.cheong@virtualmedsecdirect.co.uk